Super Metro Bounces Back: License Reinstated After Safety Overhaul

Transportation

• Cedric Malan
• Apr 16, 2025
• 0 Comments

Super Metro Resumes Operations After License Suspension Lifted

In the heart of Nairobi’s bustling public transport sector, Super Metro, a prominent public service vehicle operator, is once again on the roads. This follow a significant decision by the Transport Licensing Appeals Board (TLAB), which temporarily lifted the suspension of its operating license that had been imposed by the National Transport and Safety Authority (NTSA). This move allowed the company to resume services, albeit under strict compliance conditions.

The suspension by the NTSA came on the heels of a tragic incident involving a passenger named Gilbert Thuo, who died in a shocking turn of events after allegedly being pushed from a moving Super Metro vehicle during a fare-related altercation. The incident raised serious questions about the safety and suitability of both the vehicles and the crew operating within the company. NTSA cited these very concerns, highlighting both vehicle unroadworthiness and crew incompetency as core reasons for grounding Super Metro's operations.

March 2025 was a turning point when TLAB Chairman Dr. Adrian Kamotho ruled in favor of a temporary stay on the suspension. However, this came with a caveat: Super Metro had to adhere to comprehensive safety regulations. In response, the company took a proactive stance by halting their operations for a three-day period from April 15 to April 17. This pause was crucial for implementing safety checks and making sweeping personnel changes, which included the termination of 269 drivers who were deemed unfit to continue serving the public.

Commitment to Safety and Reliability

Super Metro's management took this opportunity to extend an apology to their customers for the inconvenience caused by the abrupt halt in services. Emphasizing their commitment to providing ‘safe, reliable, and efficient transport,’ they reassured passengers that steps were being taken to prevent future incidents and ensure a higher standard of safety.

Upon the lifting of the ban, Super Metro expressed a positive outlook. They conveyed that challenges are an inherent part of any business and that the incident served as a springboard for them to rebuild and reinforce their operational structures. The company communicated its willingness to continue collaborating closely with NTSA and other relevant stakeholders. The aim is clear: to enhance road safety standards across their operations and to regain the trust of the public.

This chapter marks a crucial phase for Super Metro as it navigates its way through operational hurdles, focusing on rectifying its image and service standards. As it stands, the events surrounding this suspension have reinforced the importance of adhering to strict safety regulations while emphasizing the indispensable role of accountability and resilience in public service transport.